Guest House Suites, the operating entity for Zing Rooms, respects the privacy of its guests and website visitors. This Privacy Policy explains how information may be collected, used and protected when you interact with Zing Rooms through our website, booking channels and guest-service platforms.
Depending on how you interact with Zing Rooms, we may collect:
We may use your information to process and manage reservations, confirm and administer bookings, process payments and refunds, communicate booking and stay-related information, provide guest services, respond to questions and enquiries, process food, beverage, housekeeping and other service requests, provide information relevant to your stay, meet guest-registration and applicable legal requirements, improve our website and services, and communicate important information relating to your booking or stay.
Zing Rooms uses Mobiguest for its online booking engine. Information submitted through the booking engine may be processed as necessary to create, manage and administer your reservation.
Payments made through the Zing Rooms website are processed through Razorpay, our payment gateway provider. Payment information is processed through the applicable payment infrastructure and may be subject to Razorpay's own privacy and security practices.
Zing Rooms provides an interactive WhatsApp Digital Concierge powered by Mobiguest. Guests can use the digital concierge to access category-wise menus, order food and beverages, request housekeeping and other services, ask questions and obtain information relating to their stay. The Digital Concierge keeps you informed every time you interact with it. Whenever you need personal assistance, our hotel team is just a message away.
Information may be shared with service providers and technology partners where necessary to operate our booking, payment, communication and guest-service systems, provide requested services, process transactions, or comply with applicable legal requirements.
We take reasonable measures to protect information handled through our booking, payment, communication and guest-service systems against unauthorised access, use or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
The Zing Rooms website may use cookies and similar technologies to support website functionality, understand website usage and improve the online experience.
For privacy-related enquiries, please contact:
📧 info@zingrooms.com
This Privacy Policy may be updated from time to time to reflect changes to our services, technology or applicable requirements. The latest version will be published on the Zing Rooms website.
